Return & Refund Policy

At Feminine Care, your satisfaction is our top priority. We want you to feel confident and comfortable with every purchase you make with us. Please read our Return & Refund Policy carefully to understand your rights and the process for returns and refunds.

15-Day Return Policy

We offer a 15-day return policy from the date of delivery. If you are not fully satisfied with your purchase, you may request a return within 15 days of receiving your order.

Conditions for Return

To be eligible for a return, please ensure the following:

• The item must be unused, unopened, and in its original packaging.
• The product must have all original tags, seals, and labels intact.
• A valid proof of purchase (order number or receipt) must be provided.
• Due to hygiene and safety reasons, used or opened feminine care/hygiene products cannot be returned, unless the item received is defective, damaged, or incorrect.

Non-Returnable Items

For health and hygiene reasons, the following items are not eligible for return:

• Opened or used personal care/hygiene products
• Items marked as "Final Sale" or "Non-Returnable"
• Products without original packaging or tags

Refund Policy

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

• Approved Refunds: If approved, your refund will be processed within 7–10 business days to your original method of payment or as store credit (as applicable).
• Damaged or Defective Items: If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product for a quick resolution — full refund or free replacement.
• Shipping Charges: Original shipping charges are non-refundable, unless the return is due to our error (wrong or defective item).
• Return Shipping Costs: Customers are responsible for return shipping costs unless the product is defective or incorrect.

How to Request a Return or Refund

1. Contact our support team within 15 days of delivery.
2. Share your order number and reason for return along with photos (if applicable).
3. Once approved, ship the product back to the address provided by our team.
4. Refund will be initiated after quality inspection of the returned item.

Contact Us

If you have any questions about our Return & Refund Policy, feel free to reach out:

📧 Email: femininecare.pk@gmail.com 📞 Contact No: +92 342 6794504

We're here to help and ensure you have a smooth and worry-free shopping experience with Feminine Care.